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.panel{max-height:100%}.message-input{height:65px;border:1px solid gray;border-radius:13px;box-shadow:#00000040 5px 5px;display:flex;justify-content:center;align-items:center;position:relative;gap:25px;padding:0 10px}#chatPanel.dark .message-input{background:#343541;box-shadow:#ffffff40 5px 5px}.message-input .input{width:95%;height:95%}.audio-send{height:30px;display:flex;align-items:center}.text-send{height:30px}.message-input img{width:30px}#msg{width:100%;height:100%;border:none;outline:none;background:transparent;color:#fff}.recording{width:100%;height:100%;background-color:#008542;border-radius:13px;display:none;align-items:center;justify-content:space-between;position:absolute}#chatPanel.dark .recording{background-color:#b2b2b2}.recording div{display:flex;margin-right:5px}.active-recording{width:20px;height:20px;background-color:red;border-radius:50%;margin:0 10px;animation:record 1s infinite}@keyframes record{0%{opacity:0}to{opacity:1}}.recording 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.carusel-img{display:block;width:400px;height:100%;object-fit:fill}.carusel-btn{position:absolute;width:16px;height:16px;background:#cdcdcd;color:#fff;top:46%;transform:translateY(-29%);font-size:13px;font-weight:700;font-family:var(--font-primary);text-align:center;border-radius:24px;cursor:pointer}.carusel-btn:hover{background:#0d0c46;color:#fff}.btn-right{right:0}.btn-left{left:0}.header img{width:200px;margin-left:20px}.burger{cursor:pointer;background:#008542;padding:5px;border-radius:25%}.burger div{width:1.5rem;height:.2rem;background-color:#fff;margin:.3rem}.toggle .line1{transform:rotate(-45deg) translate(-5px,6px)}.toggle .line2{opacity:0}.toggle .line3{transform:rotate(45deg) translate(-5px,-6px)}.message-server{display:flex;flex-direction:column;justify-content:flex-start;margin-top:20px}.waiting-server{display:flex;flex-direction:column;justify-content:flex-start;margin-top:10px;margin-bottom:10px}.message-server 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.title{margin-left:10px;color:#fff;font-size:17px}.modal-exit .btnsconfirm{position:absolute;bottom:15px;left:10px;display:flex;justify-content:space-between;width:95%}.btnsconfirm input{background:#0a0c45;color:#fff;width:auto;padding:10px 20px;border:none;border-radius:7px}#chatPanel.dark .btnsconfirm input{background:#b2b2b2;color:#343541}.modal-container-comments{opacity:0;visibility:hidden;position:fixed;z-index:2;width:100%;height:100%;top:0;left:0;background:#0003;display:flex;justify-content:center;align-items:center}.modal-comments{width:80%;height:270px;background:#fff;border:1px solid #808080;border-radius:5px;position:relative;max-width:430px;transition:transform 1s;transform:translate(0)}#chatPanel.dark .modal-comments{background:var(--background-dark)}.modal-close-comments{transform:translate(200%)}.modal-comments .header-modal{margin-top:15px;margin-bottom:10px;margin-left:10px;color:#7a7a7a;font-size:15px;display:flex;align-items:center}#chatPanel.dark .modal-comments .header-modal{color:#fff}.dislike.modal{background:#fa5252;border:none;margin-right:5px}.modal-comments .comments{width:100%;height:50%;display:flex;justify-content:center}.comments textarea{width:90%;height:100%;border:1px solid #f8890d;outline:none;border-radius:10px;padding:5px;resize:none;color:gray;font-size:13px}#chatPanel.dark .comments textarea{background-color:var(--background-dark);border-color:#707070;color:#fff}#chatPanel.dark .comments textarea::placeholder{color:#fff}.limite{width:100%;display:flex;justify-content:center}.limite div{width:90%;font-size:12px;color:gray}.modal-comments .btnsconfirm{position:absolute;bottom:15px;left:10px;display:flex;justify-content:space-between;width:95%}.balls{width:50px;display:flex;justify-content:center;align-items:end;margin:1rem}.firstball{width:10px;height:10px;border-radius:50%;background:#f8890d;margin-right:3px;animation:bounce 1s;animation-direction:alternate;animation-timing-function:cubic-bezier(.5,.05,1,.5);animation-iteration-count:infinite}#chatPanel.dark .firstball{background:#b2b2b2}.secondball{width:10px;height:10px;border-radius:50%;background:#f8890d;margin-right:3px;animation:bounce 1s;animation-delay:.5s;animation-direction:alternate;animation-timing-function:cubic-bezier(.5,.05,1,.5);animation-iteration-count:infinite}#chatPanel.dark .secondball{background:#b2b2b2}.thirdball{width:10px;height:10px;border-radius:50%;background:#f8890d;margin-right:3px;animation:bounce 1s;animation-delay:1s;animation-direction:alternate;animation-timing-function:cubic-bezier(.5,.05,1,.5);animation-iteration-count:infinite}#chatPanel.dark .thirdball{background:#b2b2b2}@keyframes bounce{0%{transform:translateZ(0)}to{transform:translate3d(0,30px,0);background:transparent}}.session-finish{display:flex;justify-content:flex-start;align-items:center;margin-top:10px;margin-bottom:10px}.session-finish img{width:70px;margin-right:1rem}.alert{padding:15px;background:#fbb;border:1px solid #fa5252;border-radius:13px;color:#fa5252}.alert-container{opacity:0;visibility:hidden;position:fixed;z-index:2;width:100%;height:100%;top:0;left:0;background:#0003;display:flex;justify-content:center;align-items:center}.modal-alert{width:80%;height:200px;background:#fff;border-radius:20px;position:relative;max-width:430px;display:flex;flex-direction:column;justify-content:center;align-items:center;transition:transform 1s;transform:translate(0)}.modal-alert-close{transform:translate(200%)}.modal-alert h2{font-family:var(--font-primary);color:#fa3538;margin-bottom:10px}.error{position:absolute;top:-50px;width:80px;height:80px;background:#fa3538;border-radius:50%;display:flex;justify-content:center;align-items:center;margin:15px;box-shadow:#0003 2px 2px}.error img{width:30px}.errorMessage{width:90%;padding:10px 0;font-family:var(--font-primary);color:#707070;display:flex;flex-direction:column;align-items:center;gap:5px}.btn-continue{position:absolute;bottom:10px}.btn-continue input{padding:8px 50px;background:#fa3538;border:none;border-radius:8px;color:#fff;box-shadow:#0003 2px 2px}a{color:#478694}#chatPanel.dark a{color:#cbcbcb}#accionrapida button{background:var(--bubble-customer-light);border:none;padding:8px;border-radius:50%;box-shadow:#0003 3px 3px;color:#fff;font-size:15px;margin:2px}.accion{background:#763085;color:#fff;padding:2px;font-family:var(--font-primary);font-weight:600}.message-server_videocalling{display:flex;flex-direction:column;height:400px;justify-content:flex-start;position:fixed;top:20px;width:100%;z-index:9;visibility:hidden}.message-server_videocalling .bubble{background:var(--bubble-server-light);border-radius:13px;border:1px solid #cbcbcb;height:400px;max-width:65%;padding:60px 20px 20px;position:relative;transition:background 1s;width:90%}#chatPanel.dark .message-server_videocalling .bubble{background:var(--bubble-server-dark)}.videocalling{display:flex;flex-direction:column;gap:15px;height:82vh;width:100%}.local-user{position:relative;width:100%;height:100%;display:flex;align-items:center;justify-content:center;overflow:hidden;background-color:#292929}.local-user .none{display:none}.remote-user{background-color:#002766;bottom:15px;height:225px;position:absolute;right:15px;width:400px;display:flex;align-items:center;justify-content:center;overflow:hidden}.remote-user .none{display:none}.circle{position:absolute;border-radius:9999px;filter:blur(40px);opacity:.3;top:50%;transform:translateY(-50%)}.circle-1.silent{background-color:#1f2937;width:16rem;height:16rem}.circle-2.silent{background-color:#374151;width:20rem;height:20rem}.circle-3.silent{background-color:#4b5563;width:18rem;height:18rem;opacity:.4}.name_background{display:flex;align-items:center;justify-content:center;border-radius:9999px;background:linear-gradient(to bottom 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h2{font-family:var(--font-primary)}#chatPanel.dark .logo-videocalling h2{color:#fff}.videocalling-option{align-items:center;background-color:#00013c;border-radius:10px;box-shadow:#64646f33 0 7px 29px;display:flex;height:41px;justify-content:center;position:absolute;right:5px;top:5px;width:40px}.videocalling-option img{height:40px;width:40px}.videocalling-div{max-height:100vh;min-height:96vh;width:98%;position:relative;opacity:1;pointer-events:auto;-webkit-backdrop-filter:blur(3.5px);backdrop-filter:blur(3.5px);background:#ffffff38;border-radius:15px;overflow:hidden}.videocalling-div.none{display:none}.header-videocall{-webkit-user-select:none;user-select:none;width:100%}.minimized-call{display:flex;width:100%;justify-content:space-between}.minimized-call .div-option{display:flex;align-items:center}.button-minimized{padding:.5rem;cursor:pointer;margin-left:.125rem;margin-right:.125rem;height:100%;align-items:center;text-align:center;display:flex;background:none;border:none}.button-minimized:hover{background-color:#3336;-webkit-backdrop-filter:blur(3.5px);backdrop-filter:blur(3.5px)}.visible-videocalling{display:flex;flex-direction:column}#chatPanel.dark .videocalling-div{background:var(--bubble-server-dark)}.options-calling{background:#1e1e1e;height:100px;width:100%}.options-calling .options-div{align-items:center;display:flex;flex-direction:row;height:100%;justify-content:space-around;margin:auto;width:80%}.leave-videocalling{background-color:#fa3538;border:none;color:#fff;font-family:var(--font-primary);font-weight:700;padding:10px 40px;border-radius:10px}.mic-calling,.camera-calling,.record-calling{background-color:transparent;border:none;color:#fff;font-family:var(--font-primary);font-weight:700;padding:10px 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1fr;margin:auto;width:90%}.row{display:flex;flex-direction:column;gap:5px}.form input{border-radius:13px;border:1px solid gray;outline:none;padding:10px}.form .error_form{border:1px solid red}.form .error_label{color:red;font-size:10px}.modal-form button{background-color:#25327b;border-radius:15px;border:none;color:#fff;padding:10px 45px}.modal-form .buttons_form{position:absolute;bottom:30px;left:15px}.title-form{color:#25327b;display:flex;gap:5px;margin-bottom:15px;align-items:center}.title-form img{width:125px}.modal-container-formOTP{align-items:center;background:#0003;display:flex;height:100%;justify-content:center;left:0;opacity:0;position:fixed;top:0;visibility:hidden;width:100%;z-index:2}.modal-formOTP{background:#fff;border-radius:5px;border:2px solid #808080;height:200px;max-width:400px;padding:20px;position:relative;transform:translate(0);transition:transform 1s;width:80%}.modal-close-formOTP{transform:translate(200%)}.formOTP input{border-radius:13px;border:1px solid gray;margin-bottom:15px;outline:none;padding:10px;width:100%}.modal-formOTP button{background-color:#25327b;border-radius:15px;border:none;color:#fff;padding:10px 45px;width:100%}.modal-formOTP .buttons_form{display:flex;gap:10px}.audio-player{width:400px;background:#1e1e1e;padding:20px;border-radius:15px;text-align:center;box-shadow:0 4px 15px #0000004d;color:#fff}.play-btn{background:none;border:none;font-size:30px;color:#fff;cursor:pointer;transition:transform .2s ease}.play-btn:hover{transform:scale(1.1)}#waveform{width:100%;height:70px;margin:15px 0}.time-container{display:flex;justify-content:space-between;font-size:14px;color:#aaa}@media all and (max-width:480px){.area-message img{height:70px!important;width:70px!important}.message-customer .bubble .area-message img{height:40px!important;width:40px!important}.message-customer .bubble .area-message span{margin-top:10px!important}audio{width:215px}.modal-comments{width:90%}.modal-comments .header-modal{font-size:12px}.comments textarea{font-size:10px}.modal-comments .btnsconfirm{bottom:10px}.modal-exit{width:90%}.modal-exit .header-modal{font-size:17px}.modal-exit .title{font-size:15px}.modal-exit .btnsconfirm{bottom:10px}.carusel-img{width:100%}.container-carusel-mobile .carusel-img{width:100%!important}}@media all and (max-width:600px){.area-message iframe{width:100%!important}}@media all and (max-width:800px){#login{height:100%;display:flex;flex-direction:column;background-image:url(/ProcomerChat/img/Fondo_m%C3%B3vil.png)}.header-login{height:10%}.panel-login{min-height:100vh}.panel-login .panel{width:90%}.message-login img{width:125px}.title-message{display:none;font-size:17px}.chat{height:100%;display:flex;flex-direction:column;padding:0;gap:0;min-height:0;max-height:initial;width:96%;min-width:0}.message-login .message{font-size:13px;margin:0 10px 10px;width:auto}.message-server_videocalling{top:120px}.message-server_videocalling .bubble{max-width:70%}#logout{min-height:0;height:100%;display:flex;flex-direction:column}.header-logout{height:10%}.panel-logout{height:80%;align-items:flex-start;padding-top:5px}.panel-logout .panel{width:100%}.message-logout img{width:125px}.message-logout .message{font-size:15px;margin:0 10px 10px}.welcome-message{padding-left:10px;margin-bottom:5px;font-size:14px}.login-input input{width:80%}.conditions-login{margin-left:50px;margin-bottom:10px}.conditions-login input{transform:none;width:16px}.conditions-login label{font-size:13px;margin-left:10px;margin-right:10px}.btn-survey{width:100%;display:flex;justify-content:center}.btn-survey input{width:80%}.btn-save{width:100%;display:flex;flex-direction:column;justify-content:center;align-items:center}.btn-save input{width:80%;margin-bottom:10px}footer{height:10%}.paginap{height:100%;font-size:10px}}@media all and (max-width:1000px){html,body,form{height:100%}#chatPanel{height:100%;min-height:0}.comunicados-desktop{display:none}.webchat{display:block;background-image:url(/ProcomerChat/img/Fondo_m%C3%B3vil.png);height:100vh}.chat{height:100%;display:flex;flex-direction:column;padding:0;gap:0;min-height:0;max-height:initial}.comunicados-mobile{display:block;height:150px;min-height:115px}.panel-chat{height:100%;overflow-x:auto;min-height:0}.s{font-size:13px}.m{font-size:15px}.l{font-size:17px}.message-input{height:75px;margin:10px;justify-content:flex-start}.message-input .input{width:90%}#msg{width:98%;border-top-left-radius:13px;border-bottom-left-radius:13px;padding-left:10px;color:gray}.message-server,.waiting-server{margin-top:20px;margin-left:15px}session-finish{margin-left:15px}.message-server .bubble{width:90%;padding:5px 15px 25px 5px}.area-message img{width:60px;height:60px}.message-customer .bubble .area-message span{margin-top:15px}.rating span{font-size:13px}.message-customer{margin-top:20px;margin-right:15px}.message-customer .bubble{max-width:90%;padding:10px 10px 25px 15px}.message-customer .bubble .area-message img{width:50px;height:50px}.sidebar.open{opacity:1;transform:translate(0);transition:opacity 1.5s,transform 1.5s}.letter-option{flex-direction:column}.letter-option div{margin-top:10px;margin-left:0}.letter-option div input{width:150px}}@media all and (max-width:1000px)and (max-height:400px){.chat{min-height:800px!important}}@media all and (max-width:800px)and (max-height:600px){#login,#logout{min-height:800px!important}}.modal-login-alert{width:90%;max-width:480px;background-color:#fff!important;border-radius:12px;position:relative;display:flex;flex-direction:row;overflow:hidden;box-shadow:0 10px 25px #0003;transition:all .4s cubic-bezier(.34,1.56,.64,1);transform:scale(1) translateY(0);opacity:1}.modal-login-alert-close{transform:scale(.8) translateY(15px);opacity:0;pointer-events:none;transition:all .2s ease-in}.alert-sidebar{width:90px;background-color:#ef4444!important;display:flex;justify-content:center;align-items:center;flex-shrink:0}.alert-icon-circle{width:40px;height:40px;border:2px solid rgba(255,255,255,.8);border-radius:50%;display:flex;justify-content:center;align-items:center;color:#fff!important;font-family:var(--font-primary);font-size:24px;font-weight:700}.alert-content{flex:1;padding:24px;display:flex;flex-direction:column;background-color:#fff!important}.alert-title{font-family:var(--font-primary);font-size:18px;font-weight:700;color:#111827!important;margin-bottom:8px}.alert-message{font-family:var(--font-primary);font-size:14px;color:#6b7280!important;line-height:1.5;margin-bottom:24px;min-height:40px}.alert-actions{display:flex;justify-content:flex-end}.alert-actions input[type=button]{background-color:#fff!important;border:1px solid #e5e7eb;border-radius:6px;padding:8px 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.2s}.exit-modal-close-btn:hover{background-color:#0000000d}.exit-modal-title{font-family:var(--font-primary);font-size:20px;font-weight:700;color:#1f2937;margin-bottom:10px}.exit-modal-message{font-family:var(--font-primary);font-size:15px;color:#6b7280;margin-bottom:30px;line-height:1.5}.exit-modal-actions{display:flex;gap:15px;width:100%;justify-content:center}.exit-btn-cancel{flex:1;padding:12px;border-radius:25px;border:none;background-color:#e5e7eb;color:#374151;font-family:var(--font-primary);font-weight:600;font-size:14px;cursor:pointer;transition:background-color .2s}.exit-btn-cancel:hover{background-color:#d1d5db}.exit-btn-confirm{flex:1;padding:12px;border-radius:25px;border:none;background-color:#008542;color:#fff;font-family:var(--font-primary);font-weight:600;font-size:14px;cursor:pointer;transition:background-color .2s}.exit-btn-confirm:hover{background-color:#006833}.toast-container{position:fixed;top:20px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:10px;pointer-events:none}.toast{background:#fff;border-radius:12px;padding:16px;box-shadow:0 4px 12px #00000026;min-width:300px;max-width:400px;animation:slideIn .3s ease;pointer-events:auto;border-left:4px solid}.toast.bg-green-50{background:#f0fdf4;border-left-color:#22c55e}.toast.bg-red-50{background:#fef2f2;border-left-color:#ef4444}.toast.bg-yellow-50{background:#fefce8;border-left-color:#eab308}.toast.bg-blue-50{background:#eff6ff;border-left-color:#3b82f6}.toast-content{display:flex;align-items:center;gap:12px}.toast-icon{font-size:20px;font-weight:700;flex-shrink:0}.toast-message{flex:1;font-size:14px;color:#1f2937}.toast-close{background:none;border:none;font-size:20px;cursor:pointer;color:#6b7280;padding:0;width:24px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:background-color .2s}.toast-close:hover{background-color:#0000000d}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.session-finish-bubble{background:#d1fae5;border:1px solid #a7f3d0;border-radius:16px;padding:16px 20px;margin:20px 15px;max-width:600px}.session-finish-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.session-finish-title{font-size:14px;font-weight:600;color:#047857;margin:0}.session-finish-time{font-size:10px;color:#059669;opacity:.7}.session-finish-reason{font-size:13px;color:#065f46;margin:8px 0}.session-finish-buttons{display:flex;gap:8px;margin-top:12px}.session-finish-buttons button{padding:6px 12px;border-radius:8px;border:1px solid #059669;background:transparent;color:#047857;font-size:12px;font-weight:700;cursor:pointer;transition:background-color .2s}.session-finish-buttons button:hover{background:#a7f3d0}.audio-player{display:flex;align-items:center;gap:8px;padding:8px 12px;background:#fff;border-radius:20px;box-shadow:0 2px 6px #00000014;max-width:320px;width:100%}.audio-play-btn{width:36px;height:36px;min-width:36px;border-radius:50%;background:#facc15;border:none;display:flex;align-items:center;justify-content:center;font-size:14px;cursor:pointer;flex-shrink:0;transition:background-color .2s}.audio-play-btn:hover{background:#fde047}.audio-waveform{display:flex;align-items:center;gap:1.5px;height:28px;flex:1;min-width:0;overflow:hidden}.waveform-bar{flex:1;background:#d1d5db;border-radius:2px;transition:all .2s ease;min-width:1px;max-width:4px}.waveform-bar.active{background:linear-gradient(180deg,#22c55e,#16a34a)}.audio-controls{display:flex;flex-direction:column;align-items:flex-end;gap:2px;flex-shrink:0}.audio-time{font-size:10px;color:#6b7280;white-space:nowrap;font-family:Gotham,Arial,sans-serif;line-height:1}.audio-speed-btn{padding:2px 6px;border-radius:4px;border:1px solid #d1d5db;background:#fff;font-size:9px;font-weight:600;cursor:pointer;transition:background-color .2s;min-width:28px;line-height:1}.audio-speed-btn:hover{background:#f3f4f6}.media-content{max-width:100%;display:flex;justify-content:flex-start}.image-preview{max-width:400px;background:#f9fafb;border-radius:16px;overflow:hidden;box-shadow:0 2px 8px #0000001a}.image-preview-container{position:relative;width:100%;max-height:300px;overflow:hidden;background:#e5e7eb}.image-preview-container img{width:100%;height:auto;display:block}.image-preview-info{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;background:#fff}.image-preview-details{flex:1;min-width:0}.image-preview-name{display:block;font-size:13px;font-weight:600;color:#1f2937;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.image-preview-size{display:block;font-size:11px;color:#6b7280;margin-top:2px}.image-preview-actions{display:flex;gap:8px}.image-preview-actions button{width:32px;height:32px;border-radius:8px;border:1px solid #d1d5db;background:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;transition:background-color .2s}.image-preview-actions button:hover{background:#f3f4f6}.media-content{max-width:100%}.file-preview{padding:12px 16px;background:#f3f4f6;border-radius:12px;display:inline-block}.file-preview a{color:#047857;text-decoration:none;font-size:14px;font-weight:500}.file-preview a:hover{text-decoration:underline}@media(max-width:600px){.toast-container{top:10px;right:10px;left:10px}.toast{min-width:auto;max-width:100%}.session-finish-bubble{margin:15px 10px}.audio-player,.image-preview{max-width:100%}}